A 99.9% Server Uptime
Our shared hosting system is based on a reliable, top–hole hardware configuration and a significantly modified version of Linux. That is why, irrespective of what your site is, or how many web site visitors you’ve got, or even if there’s a distributed denial–of–service assault, our physical machines will remain up and your sites will remain online.
All shared plans packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also built our very own internal network in all our datacenters. Everything is based on premium–quality hardware supplied by Juniper. On top of that, on each and every router, we’ve set up a firewall with an advanced algorithm to successfully sieve all suspicious requests.
This way, in each of our datacenters – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your hard–earned money on the line, you cannot feel really secure. This is why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you do not feel happy with our web hosting service or in case you have to use a bit more powerful web hosting solution, such as a VPS web hosting plans or even a dedicated web hosting plans – you will get your money back in full, with no secret costs or repayment taxes.
24/7 Technical Support
We have punctiliously hand–picked each individual member of our 24x7 support team to make sure that we can offer you the best possible customer support that you can possibly get. Each of our technicians has several years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. What’s more, they are available 24/7/365 – you will be able to get in touch with them whenever you want and they’ll respond back to you ASAP.
Their average response time is below twenty minutes, whilst with many other hosting suppliers you need to wait for days. And we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered in less than 1 hour.