Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Answer Warranty

  • Each ticket that you send to our customer assistance Department will be answered within about one hour. The standard issues shall be answered as quickly as possible. Yet, if the service question you have sent us needs help from a competent technician, we will send the ticket to him and will let you know about the delay.

  • Top quality support service

  • Top–class Client Assistance Service

  • We offer around the clock technical help by using a lightning fast ticketing system integrated into your Control Panel. You can write to us all the time about any of the software applications that come installed in advance on the virtual server, such as the desired Linux OS version, the server administration panel and our custom made Online Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • Each part of the Online Control Panel that is included for free with your VPS offers an internal article base. You’ll see a collection of in–depth how to posts and a selection of step–by–step video training materials that show all the essential website control jobs. You can get access to them by clicking the Help or Video control keys in the right corner of each Control Panel section.