1 hour ticket response
We are specialized in delivering a quick and adequate response to every client support ticket submitted by a user. Our accomplished client support staff members will examine your problem and will think of the most effective option. We offer a 1–hour response time guarantee for all tickets. Actually, our average tech support ticket response time has proven to be twenty minutes.
An Outstanding Customer Support Service
Each member of our client support team has several years of experience in the shared plans niche and almost all of them have been with us for at least 5 years. They are all prepared to reply to all your questions in the most professional manner possible.
A User–Friendly Help Section
In the Online Control Panel you will find an easy–to–navigate Help section where you can get quick suggestions on how to use our hosting services. You can get the answers to your questions in the F.A.Q. archive, see more tips in the web hosting account administration articles or check the how–to video tutorials.