Customer Support Channels
A 1–hour Response Guarantee
Our company offers a 1–hour resolution guarantee with all of our shared plans packages, which means that each individual help inquiry you submit is going to be responded to in only 60 minutes maximum. Our support staff members are trained to rapidly solve any issue and to present you with well timed advice on any concern that you may have.
A Top–quality Support Service
Our support service is supplied by a group of licensed techs who’re prepared to answer your issue as quickly as possible. It is easy to communicate with the support team by opening a tech support ticket from your Online Control Panel or by posting us an e–mail. On working days, you can also contact us on the telephone or make use of the live chat solution.
An Intuitive Help Section
Our company has built–in a comprehensive knowledge base into the Control Panel so as to acquire very helpful step by step instructions any time. Each section of the Control Panel features its own contextual guide area presenting a selection of how–to content articles. We have also organized instructional videos to offer you a greater visual representation of precisely how to execute any given job.