Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • In the Online Control Panel you’ll find a detailed Help section offering a ton of educational articles and frequently asked questions. They are answered by our support team of capable techs. Simply fill in your question and our clever software will provide you with the best answer.

  • Top quality support service
  • How–To Video Clips

  • If you’d like to watch how a task is completed or how a problem is sorted out, rather than just reading about it, then take a look at our compilation of instructional video tutorials. They address many different topics and will help you swiftly find your way around our Online Control Panel.

  • Intuitive help center
  • A One–Hour Ticket Response Guarantee

  • We back up all semi–dedicated servers with a round–the–clock help desk service and a 60–minute support ticket response guarantee. Our expert support engineers will be at your disposal 24x7 to answer your queries and to fix any problem that you may run into. Just send a support ticket from the Help Center section and we will reply back to you extremely quickly.