A 60–Minute Support Ticket Response Time Guarantee
Each assistance request you submit to us will be responded to within maximum 1 hour. In case your support ticket or email requires further assistance from a server administrator, we will timely forward it and leave a note to let you know that your issue is being examined. If you make use of the Managed Servers package, all of the server management services included there will be executed at a time that is suitable for you.
A Top–Notch Help Desk Service
If you need assistance while using our Online Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server on your behalf, you can get in touch with our tech support team anytime via the ticketing system. Besides, in case you require help managing your dedicated hosting server, you can order the Managed Servers package, that includes Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting services, data backup hard disk drive storage space, etc.
An Intuitive Help Section
We have provided the Online Control Panel with an elaborate knowledge base, which offers exhaustive explanations of all its features and functions. Also, we have shot exhaustive video tutorials that will further explain to you how to carry out a particular action or resolve a commonly experienced issue. The educational articles and the tutorial video clips are easily accessible from every Online Control Panel section via the Videos and Help buttons located in the top right corner.