You will find lots of shared hosting suppliers available, but many of them are resellers who have restricted resources, particularly when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The level of support that you will have through this particular way of communication will vary depending on the service provider - several of them offer professional phone support, while others offer basic and customer support only because some issues are more time-consuming and it would be quicker to be resolved with a trouble ticket, particularly if the situation has to be escalated. Still, it is good to know that you can always reach your hosting provider as there're tons of small-scale problems which can be taken care of efficiently and in a timely manner through a phone call, not mentioning that you're able to get more information for the services before you become a customer.
Phone Support in Shared Hosting
We believe that the option to speak with a live agent is rather important, for that reason we have three support lines globally (USA, UK and Australia) and you will be able to reach us on the phone for 14 hours every day. If you consider purchasing one of our shared plans, for example, you'll be able to give us a call and learn more about our solutions prior to ordering in order to ensure that we match all of the system requirements for your sites. Following the order, you can call us about all the sales and / or billing problems you may experience, or receive any type of general or basic tech info you need. We have tried to find the perfect balance between telephone and ticket support, so for entirely technical issues you'll have to use the ticketing system, which will make it easier to monitor the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we offer include real-time phone support for fourteen hours every day. If you're not sure which package will be appropriate for your websites, you would like to learn more about the plan's specs or you need any other kind of info on our services, you are able to call any of the local phone numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will assist you. In case you currently have an account, you can get in touch with us about sales and general matters, although we are usually able to assist with a multitude of tech issues as well. For entirely technical issues you need to use our in-built ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the best option if your trouble can take extra time to be taken care of or it has to be escalated to our system administrators.