If you’ve got a website, a problem could always crop up and it doesn’t automatically have to be connected to the web hosting service itself. For example, something may go wrong when you bring an Internet application up to date or some critical content could be modified or erased by mistake. Regardless of what the essence of the problem is, you will have to contact the respective customer service staff and ask them to restore a backup or to help you troubleshoot the problem that you’re facing. How timely they will do it will determine the span of time that your websites will be inaccessible. For some sites such as social networking websites or online shopping portals, a repeated outage period often equals lost visitors and money. With this in mind, it is of primary importance that you use the services of a company that offers not only a good customer support service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
Our shared plans come with a 1-hour response guarantee, which means that regardless of what inquiry or complication you might have, we will always be there to help you. In fact, it seldom takes more than half an hour to get an issue sorted out or a question answered, and this is valid for both sales and technical matters. Our support staff members will be at your disposal 24-7, even on holidays and weekends, which means that you’ll obtain immediate help at all times. We realize precisely how precious time can be, so by the time we answer your e-mail or ticket, we will have investigated the matter and, in case we haven’t come up with a solution, we’ll provide you with more info on what you have to do on your end, when the circumstances demand it. With our support service, you can rest assured that there will be someone to help you out immediately, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk team members will be at your service at all times and they will respond to any support ticket that you submit through the hosting Control Panel within 1 hour max. The response time is guaranteed regardless of whether you have a generic query with regard to your semi-dedicated server or you bump into a certain difficulty and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we’ll be there to lend you a helping hand, as we are available 24x7x365 to deal with any technical, billing or general issue. If you contact us about anything that’s within our power, we will sort it out before we get back to you, so you will not have to wait for hours or even days while the problem lingers. In case there is something that you need to do on your end, we’ll provide you with the needed details – what workable solutions to try out, what steps to take, etc.