A live chat is a real-time method of communication between a hosting company's support team and its clients. It is an efficient method to get some info about the web hosting services or have some issue resolved since you're talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the low chance of mistakes any time you exchange data such as usernames or domain names, the more rapid response time because the communication is real-time and the fact that you don't need to stay on the chat all the time - you'll be able to do something else entirely while the representative examines the issue involved. Also, you'll be able to connect with a live chat room from any kind of computer which is connected to the Internet, avoiding the phone rates that you'll need to pay if you are calling to a different country.
Live Chat Support in Shared Hosting
Along with the phone and ticket support, we offer live chat support too. You can get in touch with us every day, including weekends and holidays, and we will give you more details about the shared plans that we offer if you are not a customer yet, or about basic and billing questions in case you already have a user profile. Though for solely tech issues you have to open a ticket to the tech assistance team, because such issues will require more time to be taken care of, you can still get in touch with us through our live chat for some technical details. For instance, we are able to help you set up an e-mail address in your e-mail client or troubleshoot various problems, saving you a lot of time. Even when our phone lines are already off for the day, you can speak with a live person.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we offer with all of our semi-dedicated plans, you will be able to find the the right answers for any questions you have or have a lot of issues dealt with very quickly. The service is available every day, therefore you are able to talk to a representative even on weekends and holidays. In the event that you are not sure which package is better for your web sites or if our revolutionary cloud hosting platform covers some system requirements, you may join the live chat prior to purchasing anything. In case you're an active customer, you are able to obtain more info about account settings, billing issues as well as a number of common technical problems you may experience, let's say if you cannot set up an email account in a client on your personal computer. The live chat can save you plenty of time no matter where you are or when you contact us.