There are a handful of ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find no matter which company you choose is a trouble ticket system. It’s the easiest method of communication for a variety of reasons. In case no tech support staff member is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. On top of that, you can copy ‘n’ paste extensive bits of info without the need to worry about spelling mistakes, and in case a given issue needs more time to be resolved or a number of replies have to be exchanged, all the info will be in one place, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they are typically separate from the web hosting platform, so if you have to provide info or to follow guidelines, you will need to use at least 2 separate admin dashboards and this number could increase if you’d like to manage a couple of domain names. Moreover, many web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.
Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you won’t ever need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while browsing your files or customizing different account settings. The ticketing system is being closely monitored 24-7 by our customer care staff and the ticket response time is maximum 60 minutes, but it seldom takes more than twenty minutes to obtain support. In stark contrast with other hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for information with regard to any billing or technical issue. Furthermore, you can read a variety of informational articles, which will help you solve the most commonly experienced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more convenient to manage everything from one single location, so we’ve integrated a trouble ticket system into the in-house built Hepsia hosting Control Panel, which comes with each and every semi-dedicated server package. This will permit you to handle the communication with our help desk support team together with your semi-dedicated server, which suggests that you won’t need to remember additional sign-in credentials for another interface. You’ll be able to open a new ticket or to check the status of an old one with no more than a few clicks of the mouse while you are browsing the files within your account. Plus, you can look through older tickets using an intelligent search functionality or have a look at relevant knowledgebase articles with solutions to commonly confronted problems. The integrated trouble ticket system is strictly monitored 24-7-365 with the maximum ticket response time being only one hour, so there will always be someone to help you.