The support that you'll get from your shared hosting provider is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical issue with an active account. Prompt and accurate info about a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from a genuine website hosting provider not from a reseller. When you obtain a hosting account from a company that doesn't own its servers and it cannot access them directly, it is likely that you will wait for a day or two so as to receive a response to any kind of question, thus your sites may remain offline for a long time. In comparison, a supplier that provides different options for communication and has a support crew that is available any time will assist you to right away and help you minimize or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Hosting
Our shared plans feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our services well before you make a purchase or you're an existing customer and you have any kind of question or a issue, you'll be able to contact us anytime, including holidays and weekends. We have a number of channels to contact us - several phone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex matters or any matters which require more time to research and handle. Unlike a number of other website hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of only 1 hour, so regardless of what your issue is, it'll be resolved timely and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated plans that we offer come with 24/7 customer and technical support, so whatever the problem you have, you are able to contact us and we will give you a hand at once. The guaranteed answer time for any e-mail or ticket that you open from your Hepsia hosting Control Panel is just one hour; typically the response time hardly ever exceeds twenty minutes. In addition, we have phone support with a couple of local numbers worldwide plus a live chat, so you're able to contact us and get more info about our solutions even if you don't have an account yet. We're able to help you with any question or a difficulty you have - payment methods, plan specifications, email setup, hosting account settings, etc. If you employ our services, you will not ever encounter an issue where you should wait for a day or two to get an issue solved like you may have to do with numerous other service providers.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server from us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local phone numbers in the USA, Great Britain and Australia as well as a live chat service. When you're a current customer and you're looking for assistance with some technical issue that requires longer time to analyze or resolve, you can open a support ticket from your billing account or you will be able to send an e-mail and we will handle the problem and send you a reply within 1 hour. The response time is warranted 24/7, including holidays and weekends, still for most problems it takes a maximum of half an hour to receive support. Our support service covers the VPS plus all of the pre-installed software it includes, so if you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive prompt support in general, let alone when you manage an entire server, that's why each and every dedicated server that we supply features 24/7 support with one-hour answer time guarantee regardless of the problem. This service is free of cost for any kind of issues with your server or the software that was installed from our administrators through the setup, therefore you are able to get in touch with us as many times as you would like, even during holidays. You could either open a support ticket from your billing section or you can send an email, and the actual reply time for either of these rarely exceeds 30 minutes since we have admins available twenty-four-seven. If you require general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers we have on 3 continents or you may take advantage of our live chat service and speak to an agent online. For third-party software support, we provide a Managed Services upgrade, which you'll be able to add to your server package from your billing Control Panel.