Lots of persons who begin using their very first web hosting account, or switch companies, usually have questions with respect to how specific operations are carried out or run into predicaments when setting up different things such as emails, site settings, etc. That is the reason why, lots of web hosts have compiled documentation with common questions and issues so as to help their clients receive information swiftly and easily. Consequently, the tech support team members can spend more time on real issues that some customers may be encountering, as the solution for the smaller things will be available online and customers will be able to easily fix them without contacting the help desk staff. Having thorough documentation is quite important, particularly for new clients with no experience whatsoever, as the hosting service entails an immense number of features and many individuals can get perplexed about what action to take. A good information repository can both help you perform the operations that you wish and acquaint yourself with how the hosting service works in general.
Extensive Online Documentation in Shared Hosting
If you have bought your very first shared hosting package from our company or have migrated your site over to us, you’ll become used to our platform and our created-developed Hepsia hosting Control Panel in a jiffy due to the fact that we have prepared an exhaustive knowledge base where you can find all the information that you may ever need – both general info in regards to the service as a whole and more specific info about the different functions that you can use and the problems that you can confront. The articles themselves are located in 2 places. The complete article collection is accessible via the Control Panel’s Help section. You can read relevant articles about the different functions in each section of the Control Panel too. You can discover how to accomplish pretty much everything, from creating an .htaccess file to administering a mailing list, and all the articles offer thorough guides, so you’ll never become baffled due to an ambiguous text. Certainly, if you stumble upon a more specific obstacle and you cannot find anything about it in our knowledge base, you can get in touch with our client service team 24x7.
Extensive Online Documentation in Semi-dedicated Servers
We have compiled a detailed knowledge base for all our present and future clients, so in case you purchase a semi-dedicated server package through our company, you’ll be able to find any info that you’re searching for at any moment. We have an immense number of educational articles, which will help you better understand what’s going on in your semi-dedicated account – "What is PHP?" and "What are file access permissions?" are merely 2 instances. Our exhaustive guides will help you do anything you like – extract an archive file, import a MySQL database, redirect a domain name, etc. Furthermore, we’ve also got troubleshooting guidelines, which will enable you to discover what precipitates a specific problem and the potential solutions for it. In case you’re not able to send email messages or your domain name opens a 500 Internal Server Error message, for example, you can examine our knowledge base and recover the issue momentarily. You can access the articles through each section of the Control Panel, as well as through the all-encompassing Help section.